THE BLOG

Manufacturer and Sales Agencies have limited opportunity to influence sell-through in their retail accounts. Historically, the most available method f...

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you ca...

Emotional Intelligence

“90% of the difference between star performers and average performers in senior leadership positions is EQ” –Daniel Goleman

T...

A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because it...

When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own students’ resistance.
Her...

If you’ve ever worked with The Mann Group, you’ve likely heard us talk about forecasting. It’s one of our favorite skillsets and communication approac...

In case you hadn’t noticed, we think empathy is a pretty big deal. In more ways than one, it’s the skeleton key to a memorable and engaging customer e...

Hey, owners, we’ve got some bad news (actually, we think it’s good news, but we have a feeling you might require some convincing): you can’t do everyt...

Contrary to popular belief, millennials aren’t some separate species encrypted with uncrackable code. The truth is, we’re just like you: we walk the s...

The workplace is somewhere that is in constant flux, with a perpetual rotation of employees, policies, products, even decorating. And yet, we can be s...

Look up the word “self-evaluation” in the dictionary and you’ll be redirected to evaluation. Search for it in the thesaurus and you’ll be told there a...

In 20 years of client work with the Mann Group, we’ve come to an unavoidable conclusion. In the world of retail enterprise, the Store Manager holds th...