THE BLOG
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we donât mean they crave techn...
Itâs not often weâre inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinkingâin a good way. Why has patienc...
Weâre spreading ourselves thin, a face thatâs definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs and duties, we ...
Compensation is often seen simply as an expense to be managed in a business. Letâs reframe that thinking. Instead, letâs view compensation as an inves...
In the indelible words of Chris Isaak, we did a bad, bad thing.
We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and manuf...
A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company prof...
Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. Theyâre all sounds we know a...
Weâre in the business of making businessesâparticularly retailersâbetter. And we have to say, business is booming; the majority of retailers arenât de...
As a leader in specialty retail, youâre asked questions constantly: what are todayâs sales numbers, who called out sick, when does that shipment arriv...
To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of in...
The customer journey isnât a new concept, itâs just shifted from the physical to the metaphorical.
When your parents were kids (or maybe when you were)...
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