The Mann Group Blog

Today’s Biggest Retail Challenge achiever brick and mortar hiring leading change redefine retail small business

Retailers can often find themselves in a vicious negative cycle. Because they can’t find quality employees, they lower the standard and hire whoever w...

Featured Retailer – Ian Christie, Summit Bicycles achiever brick and mortar change management customer experience

There’s a trend in the bike retail industry, and it’s not a good one. Independent and in–store retailers have undoubtedly suffered over the past few y...

A True Mastermind achiever brick and mortar small business the mann group

Napoleon Hill, author of “Think and Grow Rich” developed a brilliant business building idea decades ago. The concept is commonly known as “Mastermind ...

Small Manufactures Who are Making a BIG Difference achiever brick and mortar manufacturers small business

You can’t deny the facts: women are becoming more and more active. Take cycling, for example: in the 2014 U.S. Bicycling Participation Study, People f...

GEAR: “A” Part One achiever brick and mortar gear small business

For the past few months in this newsletter we’ve been talking in detail about the ideal customer shopping experience in retail. If you’ve been followi...

Maggie B’s: A (Service) Glass Half Full achiever brick and mortar leading change

If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a tricky one for bus...

Brown’s Floral Design: Growing Service achiever brick and mortar redefine retail small business

We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s first bike...

Not Enough of Your Kind achiever brick and mortar leading change manufacturers

I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and collecting journ...

Allgood Coffee: Service That’s More Than Good achiever brick and mortar leading change small business

“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with his wife Anna, of All...

A Guide to Succession Plans achiever brick and mortar leading change small business

When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin? Just gaining a b...

Outsider Perspectives: Runners Roost’s Succession Plan achiever brick and mortar leading change next generation

It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive. Even the most by-the-book, well-plan...

Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic Plannin...

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