THE BLOG
Retailers can often find themselves in a vicious negative cycle. Because they can’t find quality employees, they lower the standard and hire...
There’s a trend in the bike retail industry, and it’s not a good one. Independent and in–store retailers have undoubtedly...
Napoleon Hill, author of “Think and Grow Rich” developed a brilliant business building idea decades ago. The concept is commonly known...
You can’t deny the facts: women are becoming more and more active. Take cycling, for example: in the 2014 U.S. Bicycling Participation Study,...
For the past few months in this newsletter we’ve been talking in detail about the ideal customer shopping experience in retail. If...
If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a...
We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s...
I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and...
“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with...
When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin?...
It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive....
We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic...
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