THE BLOG
At the Mann Group, our client mix is equally divided between Retailers and Brands who sell to Retailers. This puts one group of people squarely in...
Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your...
There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending...
Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of...
You’ve probably heard the adage a dozen times about bad habits’ correlation to boiling a frog. The old scientific proverb goes like...
As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...
I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on...
A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with...
“Over the next six months, we’ll be using these tenets from Dan to refocus your vision, offering a new standard for you to employ in...
With the approach of the end of the year, my feed is always packed with two main themes: losing weight or a new fitness program to join, and...
This past holiday season I decided to challenge myself. I have always been opposed to shopping online, yet the stories my friends were telling me...
In this time of retail (r)evolution, everyone is talking about how the future belongs to retailers with a great Customer Experience. Few people are...
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