THE BLOG

The Humble Expert achiever customer experience leadership leading change

We work in a lot of industries that offer services provided by experts. For example:

 *Scribe-X offers services provided by medical students.

...
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The Customer Votes With Their Wallet achiever brick and mortar customer experience

You know I like a good acronym. CBS, HBO, YOLO, SMH, LOL, TGIF, and TBD.

In the retail space, we spend lots of time talking about UPTs. That is...

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Who’s Bringing Experiential Retail to Malls? achiever brick and mortar customer experience leading change small business

We’re saying it again: malls aren’t dead.

Are the cold, sterile malls populated by mindless franchises and untrained, unhappy employees...

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The Magic of the Retail Experience at Universal Studios achiever brick and mortar customer experience leading change small business

For my 28th birthday, all the dreams of my 11th birthday came true: I finally received my acceptance letter to Hogwarts.

On a humid June day, we...

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Makeup Counters: The Evolution of Experiential Retail achiever brick and mortar customer experience leading change small business

In 1910, Florence Nightingale Graham—though you might know her better as Elizabeth Arden—opened her first Red Door beauty salon on 5th...

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The Holey Land: Customer Experience at Hole Doughnuts achiever brick and mortar customer experience influencing behavior leading change small business

Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville,...

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The Formula of Product & Experience achiever brick and mortar customer experience leading change small business

One scene, two ways.

A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store....

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Baskets & Eggs: Prioritization in Retail achiever brick and mortar customer experience leading change small business

We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs...

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OUR BEST RETAIL EXPERIENCES achiever brick and mortar customer experience small business

We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority...

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TWELVE QUESTIONS EVERY RETAILER SHOULD ASK OF THEIR COMPENSATION PLAN achiever brick and mortar customer experience small business

As a leader in specialty retail, you’re asked questions constantly: what are today’s sales numbers, who called out sick, when does that...

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Two Minds are Better: The Manufacturer-Retailer Marketing Partnership achiever brick and mortar customer experience leading change

Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between...

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MYTH: EMAIL ACQUISITION ISN’T A PRIORITY achiever brick and mortar customer experience small business

Retailers have a bad habit of avoiding what makes them uncomfortable. Top of that list? Email acquisition.

Chances are your sales staff are...

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