THE BLOG

We took a moment to get to know Karen Roberts, Owner of Get Fit in Amarillo, Texas. Here’s what she had to say:
MG: Why did you choose The Mann Group? ...

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your salespeople and, ...

Flexibility

One of the most useful skills for a Retail Manager is flexibility. Flexibility can be defined as a willingness to change or compromise. I...

In the world of retail, corporate masters are often pitted against smaller, mom’n’pop shops—but why? After all, we all share the same goal: converting...

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your salespeople and, ...

Manufacturer and Sales Agencies have limited opportunity to influence sell-through in their retail accounts. Historically, the most available method f...

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you ca...

Emotional Intelligence

“90% of the difference between star performers and average performers in senior leadership positions is EQ” –Daniel Goleman

T...

A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because it...

When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own students’ resistance.
Her...

If you’ve ever worked with The Mann Group, you’ve likely heard us talk about forecasting. It’s one of our favorite skillsets and communication approac...

In case you hadn’t noticed, we think empathy is a pretty big deal. In more ways than one, it’s the skeleton key to a memorable and engaging customer e...