THE BLOG

Emotional Intelligence

“90% of the difference between star performers and average performers in senior leadership positions is EQ” –Daniel Goleman

T...

A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because it...

If you’ve ever worked with The Mann Group, you’ve likely heard us talk about forecasting. It’s one of our favorite skillsets and communication approac...

In case you hadn’t noticed, we think empathy is a pretty big deal. In more ways than one, it’s the skeleton key to a memorable and engaging customer e...

Hey, owners, we’ve got some bad news (actually, we think it’s good news, but we have a feeling you might require some convincing): you can’t do everyt...

In 20 years of client work with the Mann Group, we’ve come to an unavoidable conclusion. In the world of retail enterprise, the Store Manager holds th...

Doubletaps and hashtags. Stories and tags. Influencers and followers. The advent and subsequent preeminence of Instagram has brought a whole new colle...

I trust you are following along in our continued exploration of the phrase/mantra/process, “Gentle Pressure Relentlessly Applied”. So far, we have exp...

So far, we have explored the first two words, Gentle and Pressure. Today we turn our attention to the third word in the process: RELENTLESSLY.

Relent...

Today, let’s tackle the second word, Pressure. It’s immediately paradoxical that these two words are used together: Gentle. Pressure. But any change e...

I wrote a book.

Two actually. On May 16^th my second book, Leading Change: How to Achieve Superior Results with Gentle Pressure Relentlessly Applied w...

In the late nineties, during my time leading at Bachrach men’s clothing, we had a focus on high-quality hiring. We worked with Jerry Bell of the Bell ...