THE BLOG

The Humble Expert achiever customer experience leadership leading change

We work in a lot of industries that offer services provided by experts. For example:

 *Scribe-X offers services provided by medical students.

 *Mara...

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Thoughts That Turn to Beliefs: Differentiating Reality achiever leadership leading change miindset

In the labyrinth of human consciousness, thoughts have a remarkable ability to shape our beliefs, which in turn influence how we perceive reality. Und...

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What if Your Boss is Misbehaving? achiever leadership leading change redefine retail

We hear it from Mann U students all the time. “What if the person misbehaving isn’t my employee? What if it’s the owner?”

If you’ve followed us for a...

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What Your Buyers Want You to Know achiever brick and mortar gear leadership leading change

As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this mon...

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Recapturing Your Why achiever brick and mortar customer experience leadership

Take a Moment

Starting the retail new year is like taking a giant exhale. January will be busy in its own right and spring’s just around the corner, bu
...

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Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic Plannin...

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I am Here to Get Validated achiever leadership leading change small business

Working in retail takes a special type of person, someone who can assess people as soon as they come in the door. What is the customer’s body language...

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Larry: Old School Merchant achiever leadership leading change small business

In today’s world, we all want to be authentic. Millennials are creating new ways to express authenticity, but they’re missing the mark when it comes t...

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Hiring the Fourth Critical Skill For a Store Manager achiever change management leadership leading change small business

“Yeah, so this is like a super chill place… We have TV going on in the back, and if you don’t want to come to work one day, it's okay, just send me a ...

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An Interview with Karen Roberts, Owner of Get Fit in Amarillo, Texas achiever brick and mortar change management leadership leading change run small business

We took a moment to get to know Karen Roberts, Owner of Get Fit in Amarillo, Texas. Here’s what she had to say:
MG: Why did you choose The Mann Group?
...

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Third Crucial Skill of Store Manager: Flexibility achiever brick and mortar change management leadership leading change

Flexibility

One of the most useful skills for a Retail Manager is flexibility. Flexibility can be defined as a willingness to change or compromise. I...

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Family Feud: REI’s Todd Callaway Proves There’s No Us Versus Them achiever change management leadership leading change

In the world of retail, corporate masters are often pitted against smaller, mom’n’pop shops—but why? After all, we all share the same goal: converting...

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