THE BLOG

The Law of Reciprocity vs. Discounting in Retail: A Path to Building Meaningful Customer Relationships achiever leadership leading change

Over the coming weeks, we’re diving deep into an often-overlooked force in retail: discounting. If you’ve worked with The Mann Group,...

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The Achiever Training and Development Log Keeper achiever leadership leading change

Now that we’ve introduced how to cultivate the achievement mindset, let’s walk you through the steps to implement this practice for...

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It's Just Your Opinion Mann achiever emotional intelligence leader leading change

First, yes, "Integritor" is spelled correctly. An Integritor isn't a superhero, but they could be if you consider yourself a personal hero for...

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Are You a Survivor? achiever emotional intelligence leadership leading change

Dr. Jerry Bell defines a survivor as someone who "fails well," recovers quickly, and views failure as an opportunity to learn. But what does this...

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What's In It For Me? achiever brick and mortar change management payroll small business

We started our online Sales Management course last week. I asked the attendees (a mix of retail owners and managers), “what’s the most...

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The Futility of Forcing Fit: Embracing Natural Talents in the Workplace achiever emotional intelligence leadership

In the world of Human Resources, the old adage "you can't teach a pig to sing; it doesn’t work and it annoys the pig" holds a wealth of...

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The Humble Expert achiever customer experience leadership leading change

We work in a lot of industries that offer services provided by experts. For example:

 *Scribe-X offers services provided by medical students.

...
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Thoughts That Turn to Beliefs: Differentiating Reality achiever leadership leading change miindset

In the labyrinth of human consciousness, thoughts have a remarkable ability to shape our beliefs, which in turn influence how we perceive reality....

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What if Your Boss is Misbehaving? achiever leadership leading change redefine retail

We hear it from Mann U students all the time. “What if the person misbehaving isn’t my employee? What if it’s the owner?”

...

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The Customer Votes With Their Wallet achiever brick and mortar customer experience

You know I like a good acronym. CBS, HBO, YOLO, SMH, LOL, TGIF, and TBD.

In the retail space, we spend lots of time talking about UPTs. That is...

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Training Your Sales Staff is a Marathon, Not a Sprint. achiever brick and mortar leading change training

 6 hours 30 minutes and 19 seconds. 

That was the time I took to run the Chicago Marathon this past Sunday. This race was one hour longer...

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What Your Buyers Want You to Know achiever brick and mortar gear leadership leading change

As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this...

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