THE BLOG
As we brace for the retail juggernaut of Black Friday, Small Business Saturday, and Cyber Monday, there's no denying the stakes. These days arenât jus...
We hear it from Mann U students all the time. âWhat if the person misbehaving isnât my employee? What if itâs the owner?â
If youâve followed us for a...
Compensation is often seen simply as an expense to be managed in a business. Letâs reframe that thinking. Instead, letâs view compensation as an inves...
Retailers can often find themselves in a vicious negative cycle. Because they canât find quality employees, they lower the standard and hire whoever w...
We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngunâs first bike...
As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was fascinated ...
Effective Feedbackâthe importance of offering feedback to your team might well be the utmost skill needed for success in Retail. If youâre reluctant t...
Doubletaps and hashtags. Stories and tags. Influencers and followers. The advent and subsequent preeminence of Instagram has brought a whole new colle...
I spend a considerable amount of time at trade shows. I am always excited to see friends, clients and new brands that are coming out with innovative p...
Trust. Itâs a tricky noun, one that we have difficulty with as a society, and one thatâs particularly and noticeably absent in the world of retail. Ma...
In this modern, digital age, listening is quickly becoming a dying art. With our eyes and thumbs constantly distracted by texts, emails, phone calls, ...
Imagine you wake up one morning with no memory of your business. In the middle of the night, every recollection of your profession vanished. Every lit...
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