THE BLOG

Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville, doughnuts—...

Technology is not the answer. Or rather, technology is not the experience.

When we say your customers crave connection, we don’t mean they crave techn...

This past holiday season I decided to challenge myself. I have always been opposed to shopping online, yet the stories my friends were telling me made...

There is no sign of dedication and devotion as abiding as a tattoo. For centuries, folks have used ink to symbolize their commitment to lovers and mot...

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your salespeople and, ...

There are so many puzzle pieces that make up a good leader. From the mundane—like punctuality—to the intricate—like the ability to listen—it takes all...

“How does my brand hold the mind share of the sales associate?” If you’re a brand selling products into specialty retail stores, this should be the pr...

Trust. It’s a tricky noun, one that we have difficulty with as a society, and one that’s particularly and noticeably absent in the world of retail. Ma...

So far, we have explored the first two words, Gentle and Pressure. Today we turn our attention to the third word in the process: RELENTLESSLY.

Relent...

The fifth, and most obvious attribute of an achiever is the Entrepreneur. While it may be obvious that an achiever has entrepreneurial characteristics...

For those of you who have been following along, you know that we are spending six weeks describing the attributes of an Achiever. An Achiever (someone...

“Fall down seven times, get up eight”.

This is the mantra of the Survivor. A survivor is another of the six attributes of an Achiever—and an importan...