THE BLOG

When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own students’ resistance.
Her...

In case you hadn’t noticed, we think empathy is a pretty big deal. In more ways than one, it’s the skeleton key to a memorable and engaging customer e...

Contrary to popular belief, millennials aren’t some separate species encrypted with uncrackable code. The truth is, we’re just like you: we walk the s...

The workplace is somewhere that is in constant flux, with a perpetual rotation of employees, policies, products, even decorating. And yet, we can be s...

Look up the word “self-evaluation” in the dictionary and you’ll be redirected to evaluation. Search for it in the thesaurus and you’ll be told there a...

Doubletaps and hashtags. Stories and tags. Influencers and followers. The advent and subsequent preeminence of Instagram has brought a whole new colle...

I spend a considerable amount of time at trade shows. I am always excited to see friends, clients and new brands that are coming out with innovative p...

There are so many puzzle pieces that make up a good leader. From the mundane—like punctuality—to the intricate—like the ability to listen—it takes all...

“How does my brand hold the mind share of the sales associate?” If you’re a brand selling products into specialty retail stores, this should be the pr...

Trust. It’s a tricky noun, one that we have difficulty with as a society, and one that’s particularly and noticeably absent in the world of retail. Ma...

In this modern, digital age, listening is quickly becoming a dying art. With our eyes and thumbs constantly distracted by texts, emails, phone calls, ...

Congratulations! What an exciting promotion. Webster defines a manager as a person responsible for controlling or administering all or part of a compa...