The Mann Group Blog

Reciprocity, Synergy, and Retail: Rethinking Connections in a Transformative Way acheiver change management leadership leading change redefine retail small business

As we brace for the retail juggernaut of Black Friday, Small Business Saturday, and Cyber Monday, there's no denying the stakes. These days aren’t jus...

Are You Working On Your Business or In Your Business? acheiver change management leadership leading change small business teambuilder

If you’ve been following along, we’ve been building a powerful hypothesis: the Achiever Mindset can be trained. At the heart of this idea lies a cruci...

What's In It For Me? achiever brick and mortar change management payroll small business

We started our online Sales Management course last week. I asked the attendees (a mix of retail owners and managers), “what’s the most frustrating thi...

Feature Manager: Kelly Knight achiever brick and mortar change management small business

For most of us in this niche of the retail industry, we’re empowered by passion. We love almost every facet of our jobs: the look on a customer’s face...

Featured Retailer – Ian Christie, Summit Bicycles achiever brick and mortar change management customer experience

There’s a trend in the bike retail industry, and it’s not a good one. Independent and in–store retailers have undoubtedly suffered over the past few y...

The Last 3 Crucial Moments in the Customer Experience achiever brick and mortar change management leading change

Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your store. How you (or y...

No Excuse Zone: Implementation achiever change management leading change

There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending on which...

Discounting: Another Perspective achiever change management leading change

Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of encour...

Big Data and The Frog achiever change management leading change

You’ve probably heard the adage a dozen times about bad habits’ correlation to boiling a frog. The old scientific proverb goes like this: Drop a frog ...

Seven Crucial Moments in the Customer Experience: “Making Your Customer’s Journey Custom” achiever brick and mortar change management leading change redefine retail

As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was fascinated ...

Curiosity Skilled the Cat achiever brick and mortar change management leading change

I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on the h...

How I got an “F” in Retail achiever brick and mortar change management leading change

A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with produc...

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