The Mann Group Blog

Three Retail Trends for 2018: Experience, Exclusivity, Extension achiever brick and mortar leading change

With the approach of the end of the year, my feed is always packed with two main themes: losing weight or a new fitness program to join, and advertisi...

No One is Doing It achiever brick and mortar influencing behavior leading change

This past holiday season I decided to challenge myself. I have always been opposed to shopping online, yet the stories my friends were telling me made...

The SEVEN crucial moments in the Customer Service Experience achiever brick and mortar change management customer experience

In this time of retail (r)evolution, everyone is talking about how the future belongs to retailers with a great Customer Experience. Few people are ta...

We Are Successful Because You Are Successful achiever brick and mortar change management leading change

Our successes are defined by the successes of others—by the successes of people like you. 2017 was a great year for The Mann Group, but it wasn’t a g...

Malls Aren’t Dead achiever brick and mortar change management leading change

It’s nearly the most wonderful time of the year again, and that means people are grabbing their bags and wallets and heading to their mecca of seasona...

A Little Ditty About a Girl and Her Bikes achiever brick and mortar change management leading change

Let me preface this tale with a fact: it is incredibly difficult to break habits. That being said, it’s important to shake things up and embrace your ...

Show Your Loyalty: Get a Tattoo! achiever brick and mortar change management influencing behavior leading change

There is no sign of dedication and devotion as abiding as a tattoo. For centuries, folks have used ink to symbolize their commitment to lovers and mot...

What are Your Customers Thinking? achiever brick and mortar change management consumer insights leading change

It’s not a question that’s easy to answer; you can’t exactly walk up to a customer and ask them for an in-depth review. Comment cards are archaic and ...

The Nature Fix achiever brick and mortar change management leading change

In today’s specialty retail industry, we often find ourselves being tugged by opposing forces, most of which can be divided into two camps: modern or ...

GEAR: “R” Relationship Part Three achiever brick and mortar gear leading change

As 2016 comes to a close, so does our series on GEAR. From Get Involved, to Edit, to Appeal, to Relationship, we’ve broken down the various facets of ...

Don’t create a “Hack-a-Shaq,” Give Good Feedback. achiever brick and mortar change management leading change

Effective Leadership involves Feedback. If you intend to influence adult behavior and improve performance, you must master the skill of giving Feedbac...

Hiring Should Not be Done in a Day achiever brick and mortar hiring leading change

Let’s face it: we’re all pretty lucky. Most of us don’t roll out of bed in the mornings, we positively hop out of the sheets and greet the morn’ with ...

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