THE BLOG
I was recently attending a fountain pen consumer tradeshow. Iâve discovered the world of fountain pens. Iâm obsessed with writing and...
âMindfulness.â Thatâs the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with...
When it comes to big, overwhelming projectsâlike, say, succession plansâthe hardest part is getting started. Where do you even begin?...
Itâs easy to sterilize the phrase âsuccession plan,â but the truth is itâs a process thatâs anything but passive....
We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic...
At the Mann Group, our client mix is equally divided between Retailers and Brands who sell to Retailers. This puts one group of people squarely in...
Over the past few weeks, weâve been talking about what we believe are the Seven Crucial Moments in the Customerâs Journey in your...
Thereâs a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending...
Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of...
Youâve probably heard the adage a dozen times about bad habitsâ correlation to boiling a frog. The old scientific proverb goes like...
As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...
I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on...
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