The Mann Group Blog

Maggie B’s: A (Service) Glass Half Full achiever brick and mortar leading change

If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a tricky one for bus...

Brown’s Floral Design: Growing Service achiever brick and mortar redefine retail small business

We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s first bike...

Not Enough of Your Kind achiever brick and mortar leading change manufacturers

I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and collecting journ...

Allgood Coffee: Service That’s More Than Good achiever brick and mortar leading change small business

“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with his wife Anna, of All...

A Guide to Succession Plans achiever brick and mortar leading change small business

When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin? Just gaining a b...

Outsider Perspectives: Runners Roost’s Succession Plan achiever brick and mortar leading change next generation

It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive. Even the most by-the-book, well-plan...

Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic Plannin...

The Last 3 Crucial Moments in the Customer Experience achiever brick and mortar change management leading change

Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your store. How you (or y...

Seven Crucial Moments in the Customer Experience: “Making Your Customer’s Journey Custom” achiever brick and mortar change management leading change redefine retail

As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was fascinated ...

Curiosity Skilled the Cat achiever brick and mortar change management leading change

I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on the h...

How I got an “F” in Retail achiever brick and mortar change management leading change

A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with produc...

NO EXCUSE ZONE: Stop Judging People achiever brick and mortar change management leading change

“Over the next six months, we’ll be using these tenets from Dan to refocus your vision, offering a new standard for you to employ in your business and...

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