THE BLOG
In the industries The Mann Group serves there is often an all or nothing mentality. You are either elite or you are not. Brands find elite athletes ...
Price is an important variable in every shopperâs decisionâbut how important varies from product to product, category to category, and business to bus...
You guys loveâloooooveâour episodes on compensation (if your listens are any indication, at least). At first, we were struck by the seeming contradict...
Have you ever fired a store? Seriously, have you ever walked into an environment only to promptly walk out, swearing youâll never return? What did tha...
The true realistic runners of the world...
Three weeks ago I decided to join TikTok - which is very out of character for me as I do not have any othe...
For most of us in this niche of the retail industry, weâre empowered by passion. We love almost every facet of our jobs: the look on a customerâs face...
Retailers can often find themselves in a vicious negative cycle. Because they canât find quality employees, they lower the standard and hire whoever w...
Napoleon Hill, author of âThink and Grow Richâ developed a brilliant business building idea decades ago. The concept is commonly known as âMastermind ...
You canât deny the facts: women are becoming more and more active. Take cycling, for example: in the 2014 U.S. Bicycling Participation Study, People f...
For the past few months in this newsletter weâve been talking in detail about the ideal customer shopping experience in retail. If youâve been followi...
We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngunâs first bike...
âMindfulness.â Thatâs the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with his wife Anna, of All...
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