THE BLOG
One scene, two ways.
A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store. She p...
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we don’t mean they crave techn...
It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good way. Why has patienc...
We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs and duties, we ...
In the indelible words of Chris Isaak, we did a bad, bad thing.
We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and manuf...
Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds we know a...
To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of in...
The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.
When your parents were kids (or maybe when you were)...
When I first became a manager, I began to learn a lot of new things: Inventory management, visual merchandising, sales training, scheduling. One key p...
Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between manufacturer...
In the industries The Mann Group serves there is often an all or nothing mentality. You are either elite or you are not. Brands find elite athletes ...
Price is an important variable in every shopper’s decision—but how important varies from product to product, category to category, and business to bus...
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